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BILLING-1626 - USA (Los Alamos, New Mexico) - Electronic Payment Services - Deadline June 23,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1626

Government Authority located in Los Alamos, New Mexico; USA based organization looking for expert vendor for electronic payment services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide electronic payment services for a qualified merchant credit card processing company to provide competitively priced electronic bill payment services to County customers primarily for payment of utility bills and donations to the Utilities Assistance Program using credit cards and other electronic payment methods such as eChecks or pin-less debit to the government authority located in Los Alamos, NM.
- Electronic payment methods for customers to pay utility bills and pay for other county-related services
i. Credit cards, including, but not limited to, Master Card, Visa, Discover, and American Express;
ii. Debit Cards, eChecks, and bank account transfers;
iii. Other payment methods offered by Contractor to Customers upon County approval, which may include, but not be limited to, services such as PayPal, Amazon Pay, Venmo, and other types of credit card readers.  - Maximum payment accepted in a single transaction may be dependent upon non-qualified transactions fees.
- Provision of an online customer payment portal tool available twenty-four hours a day, three hundred sixty-five days per year. Contractor shall provide a link to the contractor’s website, to be placed on the county website, where customers can make payments utilizing contractor’s services.
- Provision of an IVR system via a toll-free number where customers can call to make payments utilizing contractor’s services.
- Provision of mobile options which may include, but are not limited to, pay-by-email, payby-text, or mobile apps.
- Contractor shall maintain call centers and operations within the continental United States. For hosted or cloud-based services offered by contractor, data centers of cloud service providers shall be located within the united states, as required by county technology standards.  
(2) Non-mandatory virtual pre-proposal conference will be held on June 9, 2022

[C] Eligibility:

- Onshore (USA ONLY);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Thursday, 23 June, 2022

Pre-proposal Conference Date : Thursday, 9 June, 2022

Category : Billing Services, Software, System and Application

Country : USA

State : New Mexico

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