Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1639

Government Authority located in Chicago, Illinois; USA based organization looking for expert vendor for transit benefit fare program administrative support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide special transit benefit fare program administrative support services to the government authority located in Chicago, IL.
- Program administration functions such as processing electronic payments and commuter benefits for employers, performing customer support service operations, and operating an ordering platform
- Employer chosen benefit program that allows employees to have money deducted from their paycheck on a pre-tax basis to pay for public transportation fares and parking expenses.
- Employer makes the appropriate payroll pre-tax deduction, subsidized payment, or a combination of both on behalf of the employee to purchase the product offered
- Hosting and managing an online platform for customers to access and administer
accounts
- Managing cards and fulfilling card orders including card replacements
- Providing assistance and responding to customers
- Monitoring and addressing inactive company accounts
- Managing account closures and issuing company refunds
- Managing monthly financial transactions to load values on cards
- Management and addressing any payment issues with companies
- Communicating program changes to customers
- Debit cards shall be a reloadable industry‐standard payment card that is affiliated with a major merchant network
- Dual Interface chip or other wireless option that is commonly accepted by merchants. Cards must have multiple purses (to accommodate transit, parking, and mobility benefit options).
- Cards and employee accounts should have the option of being topped-off by the employee. This means that employees can add funds to a post-tax purse that can be used to make fare media purchases that may be greater than the monthly pre-tax amount.
- Debit Card Issuance
- Debit Card Fraud
- Maximum amount of money on the debit card shall not exceed USD 2,000.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 15 July, 2022

Category : Billing Services, Professional, Consulting, Administrative or Management Support Services, Software, System and Application

Country : USA

State : Illinois

Cost to Download This RFP Document : $ 5

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