Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1641

Government Authority located in Charleston, West Virginia; USA based organization looking for expert vendor for automated clearing house processing services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide automated clearing house processing services to the government authority located in Charleston, WV.
- Vendor should describe the time frames for deleting/canceling payments prior to the creation and release into the payment system.
- Vendor should provide an approximate timeframe needed to process a one hundred thousand (100,000) record NACHA formatted file from the time the Vendor receives the file receives the confirmation of file processing.
- Vendor should describe its problem resolution procedures and include a list of support staff, staff availability, 24/7 hotline for problem resolution
- Vendor should describe its system controls to protect data integrity
- Vendor should provide its proposed implementation team, including the team that will train the staff
- Vendor should describe and include a sufficient post-implementation training plan should it be needed for new system upgrades, new staff or as a retraining tool for previously trained individuals
- Vendor should describe the hardware and software which will be used and/or required by the Vendor and/or to establish the required accounts,
- In the event of communications failure, strongly desires the Vendor should provide a secondary method for receiving the ACH file. The method should include encrypted e-mail and/or secondary electronic communication. Vendor should describe in detail its proposed method(s).
- Information should include, but not be limited to: Daily current ledger balance, Daily current available balance, Detail of ACH Credits, Total Credits, Detail of ACH Debits, Total Debits, Grand Totals,
- The report should reflect all transactions (debits and credits) and balances to reconcile the account.
- Vendor should describe its back-up systems available for all reports required in the event the regular system is not working
- Desires the ability to access its accounts online in real time,
- Vendor should describe its ability to accept file transmissions through an internet browser via a secure website or SFTP
- Security features of the ACH processing system, including the types of user and system accesses, audit trails, etc
- Vendor must provide confirmation on originated files advising that the file(s) was received intact and has passed any necessary inspection
- Vendor must provide a monthly bank statement report with the ability to download in CSV or Excel format, available one business day following the previous month
- Vendor must provide a password-protected banking system operating via secure Internet browser.
- Vendor must provide an account validation API service for web debit payments.
(2) All the questions must be submitted no later than June 23, 2022.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Tuesday, 2 August, 2022

Question Answer Deadline : Thursday, 23 June, 2022

Category : Billing Services, Medical Billing and Coding

Country : USA

State : West Virginia

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