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MB-6630 - USA (California) - Flexible Spending Account Administration Service - Deadline August 2,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MB-6630

Government Authority located in California; USA based organization looking for expert vendor for flexible spending account administration service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide flexible spending account (FSA) administration service.
- Monthly minimums/maximums and set up/renewal fees imposed
- The Court is requesting rate guarantee(s) for three years, one for the initial term, one for an option to renew in the second year, and same for the third year. The option to extend the contract in year 2 and 3 is exercisable at the sole discretion of the Court.
- Describe the unique features of your FSA Administration
- Methods of claim submission and detail the process
- Claim processing timing
- Initial and ongoing claim funding options (ACH, TPA issues checks drawn on client’s account, etc.)
- Will the Court be required to prefund the FSA-HC?
- Debit Card option and pricing
- Run-out claims time frame and process
- Employee account access
- A hybrid approach will be used this year for enrollment meetings or benefit fairs and will be conducted at various locations to educate the employees on their benefits during their lunch hour. A representative from your company will be requested to attend. If you require a minimum number of employees to attend, please provide your guideline - if a carrier change is made, we request the minimum to be waived for the first open enrollment held this Fall.
- Cost of statements sent to participant and frequency of notices
- Communication materials including the timing and sample letters for requesting claims back up
- Include non-discrimination testing
- Mobile-App and chat capabilities
- Plan documents and summary plan descriptions
- Implementation Requirements and Timeline
- Sample of the Business Associate Agreement that clients are required to sign due to the Health Information Technology for Economic and Clinical Health Act, Public Law 111-005, (HITECH ACT) and HIPAA.
- Account Management Support - The Court is looking for a dedicated account management team to provide support for the HR staff rather than a call center. Please provide location and the hours of operation and time zone for the Account Manager and Customer Service.
- Detailed description of renewal process including any information/actions needed from HR.
- Please include a performance guarantee based upon implementation, service standards, etc. for the Court’s consideration.
- Waive the binder check if required.
(2) All the questions must be submitted no later than July 25, 2022

[C] Eligibility:

- Onshore (USA ONLY);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Tuesday, 2 August, 2022

Question Answer Deadline : Monday, 25 July, 2022

Category : Medical Billing and Coding, Mobile Application Development

Country : USA

State : California

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