BILLING-1683 - USA (San Antonio, Texas) - RFI for General Aviation Landing Fees Billing and Collection Services - Deadline August 31,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1683

Government Authority located in San Antonio, Texas; USA based organization looking for expert vendor for general aviation landing fees billing and collection services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide general aviation landing fees billing and collection services to the government authority located in San Antonio, TX.
• Track and identify aircraft activities 24 hours a day using ADS-B technology
• Separate based aircraft activity from transient aircraft activity
• Electronically convert activities into billable events
• Identify the aircraft’s owner
• Create and mail invoices or email invoices
• Collect the amounts remitted by the aircraft operator on the airport’s behalf
• Conduct active collections on accounts receivable
• Reconcile those billings against aircraft operator activities at the airport
• Generate reports
• Issue the Airport the revenue collected
• Provide a live customer (operator) service call center
• Accept credit card payments
• Provide revenue and aircraft activity tracking reports via a web-based portal
• Provide all necessary equipment to perform the scope of work
- The major components, i.e., aircraft tracking technologies, billing & payment tracking software, customer relations management software, collections software, and service labor, as applicable. Respondent should ensure the following items are taken into consideration for products/systems.
1. System operation and service components will not require any airport staff time, other than incidental efforts to install, reset, or provide a simple service of on-airport equipment.
2. No major system components are to be located on the airfield; however, the use of cameras may be considered.
3. Systems located in airport buildings will require only minimal airport power from typical AC outlets and minimal internet band. Any additional circuits, outlets or requirement of dedicated internet will be installed at Concessionaire’s expense.
4. Concessionaire will require no airport construction for installation.
5. Concessionaire’s air traffic imaging system should have the capability to automatically track and identify aircraft arrivals, departures, and touch and go operations using ADS-B transmissions.
6. System should automatically remove duplicate aircraft activities from the billing process.
7. System should automatically allow for multiple rates based on aircraft type and accommodate a flexible structure for the airport that allows various metrics to be used to determine billing rates (i.e., weight, time of day, day of week, date, aircraft type, etc.). Note: These rates may change from time to time.
8. System should generate aircraft operation invoices specific to the operators of those aircraft calculated to the specific aircraft operating fee structures.
9. System should maintain running operator account balances including new invoices, credits issued against invoices, payments against operator invoices, and transfers of aircraft/charges to other operators.
10. System should automatically issue statements to operators showing balance details.
11. System should support the options of paper invoices by mail or electronic invoices by email.
12. Concessionaire should have utilities for being able to record interactions with aircraft operators and respond to their questions or concerns (i.e., aircraft ownership issues, credit requests, contact information changes, etc.).
(2) All question must be submitted no later than August 24, 2022.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 31 August, 2022

Question Answer Deadline : Wednesday, 24 August, 2022

Category : Billing Services

Country : USA

State : Texas

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