Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1848

Government Authority located in Buda, Texas; USA, based organization looking for expert vendor for electronic bill presentment and payment provider services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide electronic bill presentment and payment provider services to the government authority located in Buda, TX.
- Utility billing: Technologies
- Municipal court: Technologies
- Online: Tyler technologies payment portal insite is used for all online payment transactions.
- Credit card processor: Elavon is the credit card processor used and integrated with Incode.
- Subsidiary software system: Recdesk
- Subsidiary software system: Envisionware
- Payment processor: Manual entry into technologies for online, self-check, and copiers
- Payment processor: Manual entry into Tyler Technologies
- Credit card processor: PayPal is the credit card processor used.
- Savings on credit card processing fees
- Enhanced user experience
- Simplified payment process
- Increase customer self-service through online engagement
- Increase customer adoption of paperless billing
- Increase customer notifications, resulting in reduced late penalties
- Increase digital payments through various payment methods
- Decrease city printing and mailing costs
- City’s financial services provider: Wells is the city’s financial services provider.
- Utility billing customer portal: Water smart software customer portal
- Billing printing and mailing Services: Data prose
- Provide a single sign-on
- Ability to set alerts, notifications and reminders in various formats
- Provide options for viewing and printing and bill payment; such as e-billing, (Interactive Voice Response), billing history with images
- Payment options must be offered for registered and unregistered users
- Provides real time payment transaction monitoring
- Provide ability for customers to update phone and address information
- Multiple accounts can be linked to view and pay at the same time
- Ability to search payment transactions
(2) All questions must be submitted no later than March 8, 2023
(3) The contract will be one year.

[*] Eligibility:

- Onshore (USA Only)

[*] Work Performance:

- Performance of the work will be Onsite and Offsite.

Expiry Date : Wednesday, 15 March, 2023

Question Answer Deadline : Wednesday, 8 March, 2023

Category : Billing Services

Country : USA

State : Texas

RFP Expired

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