Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1855

Government authority located in Annapolis, Maryland; USA based organization looking for expert vendor for electronic payment card services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide electronic payment card services to disburse monies collected on behalf of individuals who receive child support services to the government authority located in Annapolis, MD.
- Describe the electronic payment card design process and the timeline for this process.
- Describe how the activation sticker on the electronic payment card is in English and Spanish.
- Describe the enrollment/registration process for new/additional child support recipients to receive an electronic payment card.
- Describe how the electronic payment card will allow for PIN-based and signature-based purchases.
- Provide a schematic of ATMs and direct teller sites located in state, and nationally; a schematic with locations of all ATMs where free services are available; and, outside the State, a method to locate an ATM or branch location via a toll-free customer service telephone service and a web site.
- Describe any transactions that will be disallowed, including transactions that cause the cardholder to exceed the amount available in the account and how the cardholder will be notified.
- Describe how customer complaints are logged, categorized, resolved, and the timeframes associated with these processes.
(2) All questions must be submitted no later than March 22, 2023.

[*] Eligibility:

Onshore (US Organization Only);

[*] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Wednesday, 12 April, 2023

Question Answer Deadline : Wednesday, 22 March, 2023

Category : Billing Services

Country : USA

State : Maryland

Cost to Download This RFP Document : $ 5

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