Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MB-7831

Government Authority located in Delaware; USA based organization looking for expert vendor for employer sponsored medicare supplement plan service.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide employer sponsored medicare supplement plan service to the government authority located in Delaware.  
- Deliver all enrollment processing and claim administration functions of a typical third-party administrator.  
 - Possess qualified and experienced personnel to provide excellent customer service to GHIP participants.  
- Provide experienced account management personnel who are responsive to the needs and requests of the statewide benefits office.   
- Support the communication of agency benefits (including any changes) to participants during Open Enrollment.   
- Possess the ability to execute a comprehensive implementation project plan (communications, file transitions, testing, etc.) to ensure a smooth transition to new or (for incumbent) to support implementation of new communications or benefits if awarded a new contract.
- administer a medicare supplement plan that duplicates the current medicare supplement plan without deviation.
- Able to follow through with operational commitments, such as protection demonstrated through performance guarantees offered to the state and has outstanding references that demonstrate the ability to meet the state's needs.
- Provide meaningful and timely management reporting.
- Provide dedicated, knowledgeable, and accessible member support services.  
- Provide a secure and multifunctional member website that allows convenient access to enrollment, plan information, and member tools (e.g., provider finder).
- Leverage the work that the state has already put into its benefits website for members to access information and education on their benefits, to support the goal of driving consumerism.
- Distribute member id cards and benefit information. e. Support all program-related member communications including open enrollment, direct mailings, and other types of media.
(2) A mandatory pre-bid meeting will be held on November 3, 2023.
(3) All questions must be submitted no later than November 6, 2023.  
(4) The contract term will be two years. 

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 21 November, 2023

Pre-proposal Conference Date : Friday, 3 November, 2023

Question Answer Deadline : Monday, 6 November, 2023

Category : Medical Billing and Coding

Country : USA

State : Delaware

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